Privacy policy.
Plunge Bath House and Recovery Centre Pty Ltd Privacy Policy
Last Updated: 1 August 2024
At Plunge Bath House and Recovery Centre Pty Ltd, we value and respect the privacy of everyone we interact with. We are dedicated to safeguarding your privacy in line with the Privacy Act 1988 (Cth) (Privacy Act) and any other relevant privacy laws and regulations.
This Privacy Policy outlines how we collect, use, manage, and disclose your personal information, and how we ensure its quality and security.
What is Personal Information?
"Personal information" refers to any information or opinion, true or otherwise, recorded or not, about an identified individual or someone who is reasonably identifiable. This includes information that directly or indirectly identifies you (e.g., your name).
What Personal Information Do We Collect?
The type of personal information we collect depends on how you interact with us and what you choose to share. The personal information we may collect includes:
Name
Mailing or street address
Date of birth
Email address
Phone number
You are not obligated to provide your personal information. Where possible, we will offer you the option to interact with us anonymously or through a pseudonym. However, if you choose not to provide your personal information or interact anonymously, we may be unable to offer you certain services or engage with you fully.
How Do We Collect Your Personal Information?
We collect your personal information directly from you when you:
Interact with us via phone;
Engage with us in person;
Communicate with us online;
Participate in surveys or questionnaires;
Attend an event at Plunge Bath House and Recovery Centre Pty Ltd;
Subscribe to our mailing list;
Apply for a job, contractor role, or volunteer position with us.
How Do We Use Your Personal Information?
We use personal information for various purposes in connection with our services and activities, including:
Providing services you’ve requested;
Processing payments;
Communicating with you;
Conducting surveys and research;
Marketing and promotional activities.
Disclosure of Personal Information to Third Parties
We may share your personal information with third parties under certain circumstances, where you would reasonably expect us to do so. For example, we may disclose your personal information to:
Our third-party service providers (e.g., IT providers);
Our marketing service providers;
Our professional advisors.
Transfer of Personal Information Overseas
Some third-party service providers we work with may be located outside Australia or may have servers overseas. When disclosing your personal information to third parties overseas, we take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose information if:
You have given us your consent;
We believe the overseas recipient is subject to a law or binding scheme that is substantially similar to the Australian Privacy Principles (APPs);
The disclosure is required or authorised by Australian law or a court/tribunal order.
How Do We Protect Your Personal Information?
Plunge Bath House and Recovery Centre Pty Ltd takes reasonable steps to ensure your personal information is kept confidential and secure, including:
Implementing strong physical security measures for our premises and databases;
Restricting access to personal information to personnel who need it to provide services to you;
Using technological safeguards (e.g., antivirus software, firewalls).
Online Activity
Our website uses cookies, which are small files that our website places on your device if you allow it. Cookies help us distinguish your device from others, improving your experience on our site. We do not use cookies to identify you personally. You can disable cookies via your browser settings, but this may affect your browsing experience and the functionality of our website.
Direct Marketing
With your consent, we may send you direct marketing communications about our services, events, or opportunities that may interest you. These communications can be delivered via mail, SMS, or email, in compliance with the Australian Spam Act 2003 (Cth). You can opt-out of receiving marketing communications at any time by following the "unsubscribe" instructions in the communication or by contacting us.
We may also use your personal information to deliver targeted advertising content to you, including online behavioural advertising, website personalisation, and retargeting.
Retention of Personal Information
We will retain your personal information only for as long as necessary, usually for the duration of your relationship with us unless we are required by law to retain it longer (e.g., for record-keeping purposes).
How to Access and Correct Your Personal Information
We strive to keep your personal information accurate, complete, and up to date. If you wish to access or correct the personal information we hold about you, please contact us, and we will usually respond within 10 days.
Links to Third-Party Sites
Our website may contain links to external websites operated by third parties. When you access these third-party websites, they may collect your personal information. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies.
Enquiries and Complaints
If you have any complaints regarding how Plunge Bath House and Recovery Centre Pty Ltd handles your personal information, please contact us at hello@plungebathhouse.com.au. We may require proof of identity and full details of your request. We will aim to respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au) to lodge a complaint.
How to Contact Us
If you have any questions or concerns regarding our handling of your personal information or this Policy, please contact us:
Email: hello@plungebathhouse.com.au
Phone: 0426 501 529
Plunge Bath House and Recovery Centre
Address: 3/457 Oxley Ave, Redcliffe QLD 4020
Phone: 0426 501 529
Email: hello@plungebathhouse.com.au
ABN: 38 675 687 411